The Rise of AI: Consumer Perspectives

Artificial intelligence (AI) has the potential to transform how businesses operate and how consumers watch and interact with devices and entertainment services. AI, specifically generative and conversational AI, will open new opportunities for workers and businesses to become more efficient, saving both time and cost as well as delivering new AI-enabled products and services.

Today’s decision makers need to understand consumer perceptions around AI and assess opportunities while simultaneously mitigating any risks. While consumers often unknowingly interact with AI almost daily, many are still unfamiliar with and apprehensive of it. The entertainment industry stands to benefit from AI and is moving forward with solutions that implement the technology, but it needs to do so strategically in order to earn and keep consumer confidence and trust.

This white paper assesses the rise of AI across media, entertainment, and advertising. It shares survey findings on consumer sentiment about the use of AI in content creation and devices within the home as well as issues surrounding privacy and security. It serves as a guide for businesses to steer decision-making and be as prepared as possible for the coming years.

The Rise of AI: Consumer Perspectives

Artificial intelligence (AI) has the potential to transform how businesses operate and how consumers watch and interact with devices and entertainment services. AI, specifically generative and conversational AI, will open new opportunities for workers and businesses to become more efficient, saving both time and cost as well as delivering new AI-enabled products and services.

Today’s decision makers need to understand consumer perceptions around AI and assess opportunities while simultaneously mitigating any risks. While consumers often unknowingly interact with AI almost daily, many are still unfamiliar with and apprehensive of it. The entertainment industry stands to benefit from AI and is moving forward with solutions that implement the technology, but it needs to do so strategically in order to earn and keep consumer confidence and trust.

This white paper assesses the rise of AI across media, entertainment, and advertising. It shares survey findings on consumer sentiment about the use of AI in content creation and devices within the home as well as issues surrounding privacy and security. It serves as a guide for businesses to steer decision-making and be as prepared as possible for the coming years.